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Hell Hath No Fury like a Pissed off Consumer

This is going to be a random post and I will do my update on the holidays and how I fared with that.

First off, let me just start this post with a warning: I tend to have absolutely ZERO filter. My opinions are my own. If you think it’s too foul, then don’t read it. I won’t apologize for who I am or what I believe in.

About two weeks ago I had issues with my cable modem through Comcast, I couldn’t stay connected and do my work, so like anyone else, I called Comcast to find out what was going on. I was told that my modem was no longer compatible with their Internet services. Mind you, I RENT my modem out, because Comcast won’t allow you to buy it outright. I assume this is because they constantly change their damn modems. Well, I never received a head’s up or a warning that I was going to need to take my modem in to swap it for a newer, updated modem. I was livid about that. It was only 7 am and the Comcast customer service center in town did not open until 10 am. I lost 3 hours of work that day due to Comcast’s incompetence. So I go pick up my modem, hook it up, activate it, and the damn thing stops working. I call them back, livid, furious, and while dealing with this, I realize that the person I am speaking with has an accent. So I ask, “Are you in America?” And the rep says, “No, we are in India”. Pissed off, I said, “Yeah, that figures.” I demanded to speak with a supervisor and the supervisor was also in India and hard to understand. After explaining my story for the fourth time, she offered to send a technician out to see what the problem was, and offered to credit me for that day since I lost many hours of work. The tech came out and fixed the problem.

Fast forward to today, I go to check my bill online and it states I have a $50 service call fee and no credit for that day I lost service (and work hours). So, once again, I call Comcast, because 1, I never ordered or asked for this, 2, it was ordered by a “supervisor”, and 3, I refuse to pay for something that is not my fault. So again, I speak with someone in India, who advises me there are no supervisors to speak with. So I ask him what he can do for me and why is this on my bill. I get the same scripted bullshit: “Unfortunately because you had a technician come out, we have to charge for the service”. For the 10th time I tell him, “I NEVER ordered this – a ‘supervisor’ did. I WILL not pay for this”. Shouting match ensues and I have gotten so damn riled up that I start cussing this guy out and threatening to contact the Better Business Bureau to lodge a complaint. In the end I now have to wait for a “supervisor” to contact me back tomorrow. Hell hath no fury like a pissed off consumer!

I have worked in two call centers before, and do I feel bad for cussing and shouting at the guy? No. He was shouting at me and was completely incompetent. Not to mention the thought of outsourcing American jobs to India is something that truly crawls under my skin and pisses me off more than I can say. I have seen colleagues laid off because our company decided to outsource. Is it other country’s faults? No. But when it boils down to it, my anger is directed at them, because my job could be next. And if you can’t do your job correctly, then you don’t deserve to have a job that someone like me could do a HELL of a lot better!

Alright…breathing now…

I did well on Thanksgiving. I managed my carb intake by watching what I ate. However, I did not measure my food out. Instead, I trusted myself and put less on my plate. I also did NOT overindulge and that is something I am very proud of.

That being said…

This past weekend I was horrible. I didn’t log in MFP at all. Not once. I knew my carbs were off the chart. I got it together on Monday, but yesterday I blew it big time, consuming 88 grams of carbs in one day. Today I am at about 50 grams for the day. The fact that I am yo-yoing is concerning, but I am dealing with some nasty carb cravings, yet again. I’m trying to be mindful, but it just isn’t enough. It doesn’t help that I have weigh-in on Friday. I would NOT be surprised if I show a weight gain. If I do, I just hope like hell that it is no more than 3 pounds.

Something that did perk me up was when I rode vanpool on Monday, I noticed that my belt in the front was no longer snug and cutting off my circulation. Instead, it was loose and had slack to it. I hope this means it is working!

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About Mommy Needs a Valium

A California girl stuck in the Pacific Northwest.

3 responses to “Hell Hath No Fury like a Pissed off Consumer

  1. On the darkside, although I don’t work for the aforementioned company, I do work in the industry and I hear similar stories from my employees. Sometimes companies get too big to care, or maybe they don’t have enough competition within a geography. There’s no way that you should have to pay for that service call.

    Congrats on your experience in the van pool! Looks like it’s working. Keep it going!

    Rob

    • It is very tough to deal with the repercussions of outsourcing. Having been there in my own company, the redeeming side is that they actively seek to put these individuals into other internal positions before laying them off. Not many companies do that…when I was laid off from my last position (which was outsourced, but to another state in the U.S.), there were no options. Thank god for severance! I never received a call back, by the way…so I have to call today. Right now I don’t want to deal with it.

      I was so happy with the belt in vanpool. Now I am being weighed at the doc’s today. Here’s hoping for some weight loss…even if I gain, I just have to get back up and keep moving forward. Thank you, Rob! 🙂

      Jen

  2. Hi Jen, Good luck on your appointment today! Great attitude – keep moving forward. The only time we lose is when we stop trying.

    Rob

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